Website Care & Maintenance
Why every website needs a ...
Plan for Regular Updates & Support
Errors & Redirects
Broken links and incorrect URLs can cause annoying error messages that send customers running to your competitors.
Security Gaps
Themes and Plugins that are not regularly updated can create entry points for malware and hackers to wreak havoc on your website.
Incompatible Versions
Updates can sometimes cause conflicts with a website's existing code, plugins, or themes, causing minor problems or even full-site failure.
Slow Upload Speed
People will only wait a second or two for a page to load before clicking to something else, meaning a slow site can cost you conversions and sales, as well as SEO ranking.
Care & Maintenance Plans
What you Gain
Security
Themes and Plugins are constantly being updated to improve security and stay ahead of the would-be hackers and malware out there. We'll make sure your site has all the right security precautions, and if anything does go awry, you have the assurance that I will remove all malware quickly and free of charge.
Time
Basic site maintenance should be done routinely to avoid complications. WordPress typically releases 2-3 major updates every year, and Plugins and Themes update at different intervals. Each of these updates has the potential to cause issues with your site, but we're prepared to make sure they all play nicely together so that your site always looks its best.
Expertise
The internet is changing daily, and we will stay on top of the new technology and algorithms so you don’t have to worry about your site falling victim to a new release or another change in protocol. I also offer top-of-the-line WordPress hosting that outranks the rest when it comes to speed and safety.
Regular Communication
We will keep the lines of communication open through monthly reporting, and you can contact us for support. We can also have regular calls to discuss site performance and any changes or future plans.
Room to Grow
Your site can evolve and grow as your business grows with the guaranteed time each month for site updates and additions. And thanks to the way we've built the site, it will be easy to update the contents while maintaining the style and uniformity.
Peace of Mind
Uptime monitoring will alert us to any outages so we can address them immediately, and we will monitor site speed and other metrics to keep it in tip-top shape.
Care & Maintenance Plan + Hosting
Below are the features included in the care and maintenance plan, but if you have specific requirements or would like to discuss your individual needs, arrangements can be made.
Expert Care
Everything a website needs to stay healthy and functional: great hosting, updates, and security for your peace of mind.
Features
- Top-of-the-line WordPress hosting
- WP core and plugin updates
- Preventative maintenance
- 24/7 Performance and Uptime Monitoring
- Spam cleanup
- Weekly Backups
- Security Monitoring & Free Malware removal
- Up to 1 hour each month for support and updates to content
- Yearly Consult Calls to discuss site performance and direction
- Speed Testing & Optimization
- Discounted retainer hours for further work
Frequently Asked Questions
What am I paying for with the maintenance plan?
My maintenance plan includes hosting on a secure server, all WordPress/theme/plugin updates, backups, performance monitoring, and security checks. It also includes up to 1 hour/month of content updates (when you provide text or images).
Who owns my website?
You do! The website is your property. My role is to host, maintain, and update it. If you ever decide to move to another host or developer, you’re free to take your site with you.
Do I have access to my website?
Yes. You have an Admin login for your WordPress site. This means you can log in anytime to make changes, check analytics, or see the updates I’ve made. If you’ve misplaced your login details, just email me and I’ll resend them.
Do update hours carry over if I haven’t used them each month?
Yes! Unused update time rolls over, up to a maximum of 3 hours. This way, if you don’t need updates one month, you can use the saved time later for larger changes.
How much does hosting cost elsewhere?
Basic hosting packages from large providers range from €5–35/month. However, they do not include updates, backups, monitoring, or support. Those responsibilities fall on you.
Would I save money by switching hosts?
Possibly in the short term, but bare hosting leaves you responsible for updates, backups, and troubleshooting. If something breaks or gets hacked, fixing it can cost far more than what you save. That’s why many clients prefer the all-in-one maintenance plan.
What if I want to host my site elsewhere?
That’s always an option. You’ll manage hosting, backups, and updates on your own. If you’d still like me to help, I offer a quarterly maintenance session (2 hours minimum) billed at €30/hour for website design clients.
What happens if my site goes down or has a problem?
If you’re on my hosting + maintenance plan, I’ll be monitoring for issues and fixing them as part of the service. If you’re on self-hosting, you’ll need to troubleshoot with your hosting provider or book me for support at my hourly rate.
Do I get reports?
No more monthly reports — instead, you’ll receive a quarterly email update with recommendations, plus a yearly meeting to review your site’s performance and goals.
Can I upgrade or downgrade my plan?
Yes. You can always switch from self-hosting back to my hosting plan, or request quarterly-only maintenance if you move to your own hosting.
What if I need more than the included update hours?
Extra updates beyond your included time are billed at my hourly rate.
Do you back up my site?
Yes, if you’re on my hosting, sites are backed up weekly. If you host elsewhere, backup responsibility is on you (though I can recommend plugins or services).
How do I pay?
Billing will be handled through Stripe. You’ll be able to choose between monthly or yearly payments, with automatic recurring billing.